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Shipping & Returns

 **ORDERS REQUIRE 5-7 DAY PROCESSING TIME PRIOR TO SHIPMENT due to each item being hand-dyed**

Shipping

Shipping Address
Please ensure that the address you have entered is correct and complete. We are not responsible for lost packages or packages delivered to an incorrect address. 
If you are paying with PayPal, please ensure your PayPal address matches the "Ship To" address.

Domestic Shipping Options 

USPS Standard First-Class Mail, delivery time is approximately 3-5 business days* once shipped. We are not responsible for lost or misplaced packages. If you need to upgrade your shipping, please select priority shipping at check out. 
*Delivery times can vary, especially during the holiday season.

International Shipping 

International orders are shipped using USPS First Class Mail International. Delivery times will vary by location and can take 2-4 weeks, sometimes up to 8 weeks in rare cases.

Please note that most international orders cannot be tracked once they leave the U.S.  Additional customs duties/tariffs/taxes may apply to your order. This is a tax levied by your country's customs department and something that I cannot calculate and is not within my control. Any customs fees, duty, VAT, or import taxes will be the buyer's responsibility.

Returns & Exchanges

If you are not 100% satisfied with your purchase you may return your Dyetology product (except Final Sale) within 10 days of the ship date for a full refund. Items must be unworn, unwashed, with the tags still attached. Items that have been altered are non-returnable. Shipping costs are non-refundable. 


Exchanges: Wrong size ordered? No problem, you can exchange for the correct size within 10 days of the ship date. Your item must be unworn, unwashed, and have the tags still on it. Shipping costs are non-refundable.


All returns must be in the original packaging and original condition, with original tags still on the garment, unworn, and unwashed. Please email: jackie@dyetology.com to start the return process. 

We would recommend shipping return items with a tracking number as well since we are not responsible for lost packages.

 

 

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