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FAQ

What is so special about Dyetology?

There's a lot of "stuff" out there to buy. We know this. We strive to make quality, unique items that will be your "go-to" pieces when it comes time to get dressed each day. We want your experience with us to be ah-mazing- see below for some commonly asked questions. Don't see your question answered below? Drop us a line on our contact page.

When is my order shipped?

  • For items that are in-stock, ready to go, there is a 3 day processing window after your order is placed.
  • For items that are made-to-order, it takes approximately one week to make, then an additional 1-2 days to prep and ship out.

How long will it take to get it?

  • In the United States: We ship USPS first class, free in the United States. Normally your item will take 5-7 business to process days after it's ordered. We ship USPS ground so depending on where you live your package will arrive in 2-4 days after shipping from Ohio. This means you would get your item anywhere in 9 business days to 11 business days.  If you need to upgrade your shipping to Priority Mail, please select that option at check out. 
  • Internationally: This can vary by destination from 2-4 weeks. 

What shipping carriers do you use?

We use USPS, first class mail. We are able to keep shipping costs to a minimum and ship the most efficient way using the United States Postal Service.

Where do you ship?

We ship domestically, and to international countries such as: Canada, China, Hong Kong, France, Australia, Mexico and many other major countries.

International Orders

Please note that most international orders cannot be tracked once they leave the U.S. Additional customs duties/tariffs/taxes may apply to your order. This is a tax levied by your country's customs department and something that we cannot calculate and is not within our control. Any custom fees, duty, VAT, or import taxes will be the buyer's responsibility. Shipping internationally can take 2-4 weeks depending on the location, customs etc...

Can I change my order after it's been placed?

Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend emailing us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need.

How do I return an item/receive a refund?

We accept returns within 7 days if your item is defective or damaged. Please contact us immediately once you receive your item if there's an issue with your item. We want to make our customers happy, so if there are any issues, please let us know ASAP!! Wrong size ordered? No problem. To exchange an item for another size, please note: the items must be unworn with original tag still on the item and shipped back to us within 2 weeks. We suggest sending back the package with tracking, as we are not responsible for lost packages.

What are my payment options?

We accept major credit cards and PayPal.

Do you gift wrap?

We can make this happen if you want your Dyetology item gift wrapped. We ship all orders wrapped in tissue and ribbon because we want everyone's delivery to feel special.

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